Atricles from Web Design by Gaynor Tilley

Do you ever test you own website?

Taking a little time to do so could prove to be very valuable.

One of my clients recently tested the contact form on his website only to find that he received only 1 in 6 of the test enquiries - the others were classed as "spam mail" by his web host. A few tweaks to the script soon ensured all enquiries were forwarded to him directly.

I hasten to add this was not a site I originally built, but rather one that I regularly update for the client.

The oringal site was built 7 years ago and the contact form has not been changed since then. However, the increase of spam mail in recent years meant that the web host had changed the parameters by which they determined what was considered spam mail and should be ignored. Unfortunately some of the enquiries coming through my clients website started to fall into this category....and so we have no real way of measuring how much business he may have lost nor over what period of time.

Labels: website support

posted by Gaynor Tilley @ 10:34